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Customer Meeting

Our Customers

Putting Customers First

Since 1996, Ascellon has provided IT services, consulting and program management services to a wide range of clients in the public and private sectors. Though the deliverables and business environments have varied, what has never changed is Ascellon’s commitment to assuring quality, building truly collaborative relationships, and transferring the knowledge of our senior-level experts to our customers’ organizations. This is why we have consistently received a rating of 9 or higher (out of 10) on the D&B Open Ratings report of customer satisfaction.

How do we achieve such high customer satisfaction?

Through experience, expertise and becoming both an advocate and a trusted advisor. For example, because Ascellon is used to working fast and meeting even “impossible” deadlines, our customers don’t have to deal directly with time pressures — they know they can count on us to meet their mandates and deadlines.

Woman at the government building
GSA Logo

Government Contracts

We have over two decades of experience working side by side with our public-sector customers to devise solutions that are unique to government organizations. We bring highly qualified resources that focus on the customer’s mission. Whether the project is large or small, local or national, we are in the trenches with our customers and share their vision and passion because we are invested in the customer’s mission success.

We bring cross-functional expertise to apply to Information Technology, Healthcare and Program Management projects for local, State and Federal entities.

GSA Schedules are the premier vehicle for government procurement. Ascellon makes it easy for our customers to purchase services and products from us through GSA government-wide acquisition vehicles. To reduce customers’ bid/contracting cycle, Ascellon offers GSA Schedules for every category of service the company provides. Streamlined ordering procedures are a key feature of GSA Schedules. They also facilitate Blanket Purchase Agreements (BPAs), Contractor Team Arrangements (CTAs), and the ability to easily connect with other businesses to offer robust solutions to our government customers.

Customers and Services

Healthcare

VA logo
  • The Client: The Department of Veterans Affairs has as its one of its strategic missions, ensuring access to quality health care. The VA restores the capability of veterans with disabilities to the greatest extent possible, and improves the quality of their lives and that of their families.
  • The Challenge: Meeting the VA’s priorities to maximize physical, mental and social functioning of veterans with disability and be a leader in providing specialized health care services.
  • The Solution: Ascellon supports the VA on projects to strengthen the quality of care provided to veterans in nursing homes, adult day care and domiciliary facilities nationwide. We also assist the VA’s team of experts on the Mental Health Residential Rehabilitation Treatment Programs focused on treatment and rehabilitation to special populations of homeless, substance use disorder, Post Traumatic Stress Disorder and Serious Mental Illness.
  • The Benefits: Ascellon’s teams of interdisciplinary clinical experts and analysts have assisted the VA to extend its capability and capacity to address important healthcare priorities.
CMS logo
  • The Client: The Centers for Medicare and Medicaid Services (CMS), operates Medicare, the nation’s largest health insurance program. In addition to Medicare, CMS also has responsibility for Federal oversight of Medicaid, the Children’s Health Insurance Program, enforcing healthcare regulations, providing research, statistics and data, and providing education and outreach on healthcare issues.
  • The Challenge: CMS strives to maintain a high quality of care while eliminating waste and abuse within Medicare and Medicaid in addition to managing several other programs to enable independence and employment for the disabled and elderly.
  • The Solution: Ascellon supports several initiatives at CMS ranging from ensuring quality of care in nursing homes and psychiatric hospitals, to analysis of medical records for prospective payments, and providing technical assistance to CMS grantees on various grants programs.
  • The Benefits: Ascellon’s teams of interdisciplinary clinical experts and analysts have assisted the CMS to extend its capability and capacity to address important healthcare priorities.
HRSA logo
  • The Client: The Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services, is the primary Federal agency for improving access to health care services for people who are uninsured, isolated or medically vulnerable.
  • The Challenge: Each of the Bureau and Office service programs within HRSA has established program specific performance measures. However, there has not been a cross cutting view of the “quality of care” performance measures reported by grantees across all programs. Some of these programmatic performance measures have been in existence long enough so that targets and outcomes have been established. These performance measures have not been compiled across HRSA’s programs and portrayed in a meaningful way.
  • The Solution: Ascellon compiled data from existing programmatic databases, GPRA measures, program documents and reports, government reports and other HRSA documents. We identified, developed and presented a cross cutting view of the “quality of care” performance measures and/or outcomes reported by HRSA grantees. The cross cutting perspective was presented in several ways, including: prevention, population based, chronic diseases, oral health, mental health, HIV AIDS, age (elderly/children) racial and ethnic minorities and access such as rural. Information gathered was presented in a way that portrays efforts across programs.
  • The Benefits: Through this project HRSA’s Center for Quality was able to make significant progress towards working across the Agency to meet HRSA Strategic Planning Goal 3— Improve the Quality of Care.
  • The Client: The Georgia Department of Public Health (DPH) is the lead state agency in preventing disease, injury and disability; promoting health and well-being; and preparing for and responding to disasters from a health perspective.
  • The Challenge: DPH required additional resources and expertise to perform inspections of health care facilities within the state.
  • The Solution: Ascellon deploys interdisciplinary team of healthcare professionals to assist the DPH to meet its goals of ensuring quality care for patients and residents of care facilities.
  • The Benefits: Ascellon’s services supplement the state’s workforce to meet the regulatory requirements for health facilities.
  • The Client: As the public health agency for the State of South Carolina, the South Carolina Department of Public Health’s (DPH) mission is: To protect, promote, and improve the health and well-being of everyone in South Carolina.
  • The Challenge: DPH required additional resources and expertise to perform inspections of health care facilities within the state.
  • The Solution: Ascellon deploys interdisciplinary team of healthcare professionals to assist the DPH to meet its goals of ensuring quality care for patients and residents of care facilities.
  • The Benefits: Ascellon’s services supplement the state’s workforce to meet the regulatory requirements for health facilities.
Tennessee Health Facilities Commission
  • The Client: The Health Facilities Commission encompasses the Certificate of Need Program, the licensure of health facilities, and investigations of health facilities for compliance with state and federal regulations.
  • The Challenge: The Health Facilities Commission required additional resources and expertise to perform inspections of healthcare facilities within the state.
  • The Solution: Ascellon deploys interdisciplinary team of healthcare professionals to assist the commission to meet its goals of ensuring quality care for patients and residents of care facilities.
  • The Benefits: Ascellon’s services supplement the state’s workforce to meet the regulatory requirements for health facilities.
Missouri Department of Health and Senior Services
  • The Client: As the public health agency for the State of Missouri, responsible for the health and well-being of all state residents.
  • The Challenge: The agency  required additional resources and expertise to perform inspections of healthcare facilities within the state.
  • The Solution: Ascellon deploys interdisciplinary team of healthcare professionals to assist the commission to meet its goals of ensuring quality care for patients and residents of care facilities.
  • The Benefits: Ascellon’s services supplement the state’s workforce to meet the regulatory requirements for health facilities.
  • The Client: The Alabama Department of Public Health (ADPH) is the state’s primary health agency.
  • The Challenge: The agency  required additional resources and expertise to perform inspections of healthcare facilities within the state.
  • The Solution: Ascellon deploys interdisciplinary team of healthcare professionals to assist the commission to meet its goals of ensuring quality care for patients and residents of care facilities.
  • The Benefits: Ascellon’s services supplement the state’s workforce to meet the regulatory requirements for health facilities.
  • The Client: The Mississippi State Department of Health (MSDH) is the state’s primary health agency.
  • The Challenge: The agency  required additional resources and expertise to perform inspections of healthcare facilities within the state.
  • The Solution: Ascellon deploys interdisciplinary team of healthcare professionals to assist the commission to meet its goals of ensuring quality care for patients and residents of care facilities.
  • The Benefits: Ascellon’s services supplement the state’s workforce to meet the regulatory requirements for health facilities.
Colorado Department of Public Health and Environment
  • The Client: The Colorado Department of Public Health and Environment is the state’s primary health agency.
  • The Challenge: The agency  required additional resources and expertise to perform inspections of healthcare facilities within the state.
  • The Solution: Ascellon deploys interdisciplinary team of healthcare professionals to assist the commission to meet its goals of ensuring quality care for patients and residents of care facilities.
  • The Benefits: Ascellon’s services supplement the state’s workforce to meet the regulatory requirements for health facilities.
  • The Client: The Washington Department of Social and Health Services is the state’s primary health agency.
  • The Challenge: The agency  required additional resources and expertise to perform inspections of healthcare facilities within the state.
  • The Solution: Ascellon deploys interdisciplinary team of healthcare professionals to assist the commission to meet its goals of ensuring quality care for patients and residents of care facilities.
  • The Benefits: Ascellon’s services supplement the state’s workforce to meet the regulatory requirements for health facilities.
National Dialysis Accreditation Commission
  • The Client: NDAC is a dialysis accreditation service serving the dialysis community throughout the United States.
  • The Challenge: NDAC required additional resources and expertise to perform life safety code inspections of ESRD facilities nationally.
  • The Solution: Ascellon’s life safety code engineers were deployed to assist NDAC in accrediting ESRD facilities.
  • The Benefits: Ascellon’s expertise and experience helped NDAC to complete accreditations on time.

Professional Services

CMS logo
  • The Client: The Centers for Medicare and Medicaid Services (CMS), operates Medicare, the nation’s largest health insurance program. In addition to Medicare, CMS also has responsibility for Federal oversight of Medicaid, the Children’s Health Insurance Program, enforcing healthcare regulations, providing research, statistics and data, and providing education and outreach on healthcare issues.
  • The Challenge: CMS strives to maintain a high quality of care while eliminating waste and abuse within Medicare and Medicaid in addition to managing several other programs to enable independence and employment for the disabled and elderly.
  • The Solution: Ascellon supports several initiatives at CMS ranging from ensuring quality of care in nursing homes and psychiatric hospitals, to analysis of medical records for prospective payments, and providing technical assistance to CMS grantees on various grants programs.
  • The Benefits: Ascellon’s teams of interdisciplinary clinical experts and analysts have assisted the CMS to extend its capability and capacity to address important healthcare priorities.
VA logo
  • The Client: The Department of Veterans Affairs has as its one of its strategic missions, ensuring access to quality health care. The VA restores the capability of veterans with disabilities to the greatest extent possible, and improves the quality of their lives and that of their families.
  • The Challenge: Meeting the VA’s priorities to maximize physical, mental and social functioning of veterans with disability and be a leader in providing specialized health care services.
  • The Solution: Ascellon supports the VA on projects to strengthen the quality of care provided to veterans in nursing homes, adult day care and domiciliary facilities nationwide. We also assist the VA’s team of experts on the Mental Health Residential Rehabilitation Treatment Programs focused on treatment and rehabilitation to special populations of homeless, substance use disorder, Post Traumatic Stress Disorder and Serious Mental Illness.
  • The Benefits: Ascellon’s teams of interdisciplinary clinical experts and analysts have assisted the VA to extend its capability and capacity to address important healthcare priorities.
America's Navy logo
  • The Client: The Naval Inventory Control Point (NAVICP) provides program and supply support for weapons systems to keep Naval forces mission ready. This mission is carried out by a single command organization operating as a tenant activity of the Naval Support Activities in Mechanicsburg and Philadelphia.
  • The Challenge: NAVICP needed to upgrade the ANSRS Aviation Module, a mission-critical application and to automate requisitions for naval aircraft parts.
  • The Solution: Ascellon performed all aspects of the design and implementation of a new client-server system, including: requirements analysis, design of the program code and database tables, the planning and conducting of end-user training, successful extension and deployment of the application to the Internet, and preparation of briefing materials for senior management.
  • The Benefits: Ascellon received a letter of commendation from Rear Admiral K.W. Lippert, Commander, Supply Corps, U.S. Navy, on our effort for the successful testing and migration of an allotment accrual accounting and expenditure processing system.
National Guard Logo
  • The Client: One component of the Army (which consists of the Active Army, the Army National Guard, and the Army Reserves), the Army National Guard is composed primarily of traditional Guardsmen—civilians who serve their country, state and community on a part-time basis.
  • The Challenge: The Advanced Information Technology Services (AITS) project needed user support for customer-specific applications.
  • The Solution: Ascellon has complete responsibility for providing Tier 3 help desk services for the AITS project.
  • The Benefits: Ascellon’s help desk provides support for customer-specific applications, in addition to supporting other applications and network components. We also maintain lessons learned of reusable and repeatable corrective procedures from working with software developers and engineers.
Department of Treasury logo
  • The Client: The Department of the Treasury’s Office of Financial Education, with the endorsement of the President’s Advisory Council on Financial Literacy is responsible for implementing the Community Financial Access Pilot (CFAP) project. Under this program the Treasury Department collects information on a voluntary basis each quarter from financial institutions and financial education providers working with the Department of the Treasury on the CFAP. This information is necessary to assess the effectiveness of the CFAP strategies to expand access to financial services and financial education for low- and moderate-income individuals.
  • The Challenge: Developing effective tools and techniques to enhance the ability of communities across the country to provide access to financial services and financial education for low- and moderate-income individuals by sharing lessons learned from the CFAP communities.
  • The Solution: Ascellon developed and implemented data collection and customer service tools for collecting data and providing customer service to submitters to answer technical questions regarding the submissions. Ascellon designed and implemented data quality protocols and data analysis processes that enabled Treasury to measure the effectiveness of the CFAP strategies within communities and across the country.
  • The Benefits: The data collection and analysis project provided Treasury and the participating communities with information on best approaches, trends, and areas where additional financial education can be beneficial to certain communities.
Department of Treasury logo
  • The Client: The Department of the Treasury’s Office of Financial Education, with the endorsement of the President’s Advisory Council on Financial Literacy is responsible for implementing the Community Financial Access Pilot (CFAP) project. Under this program the Treasury Department collects information on a voluntary basis each quarter from financial institutions and financial education providers working with the Department of the Treasury on the CFAP. This information is necessary to assess the effectiveness of the CFAP strategies to expand access to financial services and financial education for low- and moderate-income individuals.
  • The Challenge: Developing effective tools and techniques to enhance the ability of communities across the country to provide access to financial services and financial education for low- and moderate-income individuals by sharing lessons learned from the CFAP communities.
  • The Solution: Ascellon developed and implemented data collection and customer service tools for collecting data and providing customer service to submitters to answer technical questions regarding the submissions. Ascellon designed and implemented data quality protocols and data analysis processes that enabled Treasury to measure the effectiveness of the CFAP strategies within communities and across the country.
  • The Benefits: The data collection and analysis project provided Treasury and the participating communities with information on best approaches, trends, and areas where additional financial education can be beneficial to certain communities.
WSSC logo
  • The Client: The Washington Suburban Sanitary Commission (Commission) is a bi-county agency in the State of Maryland established to provide water supply and wastewater treatment services for approximately 1.7 million people in Montgomery and Prince George’s Counties.
  • The Challenge: The Commission wanted to address three strategic initiative concerns using the input and opinions of its customers, elected officials, regulating agencies, and other stakeholders. The strategic concerns were: staying attuned to desired services and service levels; providing world-class service; and improving relations.
  • The Solution: Working closely with WSSC, Ascellon designed and implemented satisfaction surveys targeted to each segment of interest to WSSC. The data collected from the surveys were analyzed, interpreted and summarized into findings for WSSC. Our team also provided recommendations to WSSC based on our analysis of the quantitative and qualitative data collected during the survey.
  • The Benefits: Using the results of the surveys, WSSC obtained valuable information on what customers, regulators and others value most, their expectations and their perceptions of WSSC. Using the information gathered, WSSC designed programs to highlight the organization’s strengths, which were many, and to focus on improving areas where improvements were needed.
District of Columbia logo
  • The Client: The DOH Medical Assistance Administration (MAA) administers health care financing initiatives of the District of Columbia.
  • The Challenge: The DOH faced the challenge of a new Decision Support System (DSS) development in need of software development standards.
  • The Solution: Ascellon performed three software development tasks as a subcontractor to CTA: designed end-user requirements specifications, developed software to support institutional cost data, and developed the required queries and reports for the Medicaid Data Warehouse/DSS.
  • The Benefits: The DOH DSS was developed in accordance with CMM Level 2 software development practices.
Texas international terminals
  • The Client:  Texas International Terminals is a world-class liquid and dry bulk multi-modal facility for deep draft vessel, unit train, manifest rail, barge, and trucking along the Galveston Ship Channel.
  • The Challenge:The organizations required periodic assessment pertaining to risk of its IT operations and assets. This required performing a NIST compliant security assessment with vulnerability identification, on a specific set of systems located within their logical area or physical location.
  • The Solution:Ascellon cybersecurity and IT security staff completed security assessments and provided the customer with comprehensive reports identifying areas where the Texas International Terminals’ systems require further risk management or additional compliance actions with FISMA policy and NIST standards.
  • The Benefits:Texas International Terminals was able to use Ascellon’s recommendation to improve its IT security infrastructure.
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District of Columbia logo
  • The Client: The Department of Public Works (DPW) provides environmental services, including trash, recycling, and street and alley cleaning to residents/visitors and businesses in the District of Columbia.
  • The Challenge: The challenge was working with disparate systems with no standard definitions. We migrated databases to a consistent enterprise platform (Oracle DBMS).
  • The Solution: In a stable, functional environment, Ascellon personnel provided requirements analysis, software and database design, and software engineering of the SNOW Operations Management and Service Delivery (SERVES) systems, as well as numerous subsystems.
  • The Benefits: We used the Systems Development Lifecycle methodology in accordance with SEI CMM practices documented in our Software Development Practice Guide.
District of Columbia logo
  • The Client: The DC Office of Personnel (DCOP) provides human resource management services to strengthen individual and organizational performance and enable the District government to attract, develop, and retain a well-qualified, diverse workforce.
  • The Challenge: The DCOP had been under Congressional scrutiny to give an accounting of the number of employees employed by the city and their employment status. The city used three different personnel systems that in total appeared to have more employee records than were actually employed by the city.
  • The Solution: Ascellon reviewed each employee folder for every city employee. More than 45,000 individual personnel folders were manually reviewed and processed by a given deadline. Employee folders were validated against each personnel record.
  • The Benefits: Ascellon designed Windows-oriented Graphical User Interface (GUI) data entry systems that were easy to use and minimized data input errors to key data into relational databases for transmission to the customer.