Quality Assurance Reviewer, Health Facilities

Ascellon Corporation, provider of management solutions and program management to Federal, state and local governments, as well as Fortune 500 corporations. Ascellon is a dynamic fast-growing company that is recognized for excellence within our industry. We take pride in our superior service to customers and highly dedicated staff of professionals.

Location: Landover, MD

Base Pay: $78,000.00 To $85,000.00 Annually

Employment Type: Full-time

Required Education: Bachelor’s degree

Responsibility

Under general supervision, the QA Reviewer performs the quality assurance function on health and safety oversight projects. The QA Reviewer is key to maintaining delivery of timely, accurate and complete survey reports that meet the investigative and documentation requirements of the survey program. QA Reviewer is responsible for maintenance of quality in long term care and other facility surveys by evaluating and monitoring the quality of surveys performed by the survey staff. The QA Reviewer, working independently or within a team, leads the design, documentation, implementation, and maintenance of the internal quality assurance program. The QA Reviewer also has responsibility for evaluating the effectiveness and quality of the survey process, as well as the competency of the survey staff. This responsibility includes documenting recommendations for improvement of processes, evaluating consistency of and timeliness of applying regulations and rules relative to the survey processes and procedures, and evaluating any conflict of interest between the project and other corporate interests or the interests of individual surveys.

The QA Reviewer is expected to be a mentor and trainer for other surveyors and potentially customers, when requested, and to act in place of the project manager when required.

Specific duties of this position include:
  • Lead, mentor, and supervise federal and state monitoring surveyors as well as participate directly in on-site surveys, investigations and regulatory activities of a complex or sensitive nature.
  • Update the company’s quality assurance plan for surveys as needed using established templates and documentation.
  • Maintain documentation for internal use such as checklists, questionnaires, and writing guides and work with administrative staff to ensure up-to-date documentation is uploaded to the appropriate web portals and/or databases and obsolete documentation is archived.
  • Provide periodic status reports on quality assurance activities.
  • Maintain contact with CMS and/or State Agencies in order to stay current on updates, S&C Letters, new training, initiatives, etc.
  • Utilize critical thinking skills to research, collect, organize, interpret, and communicate a large volume of information from multiple sources (i.e. documentation and interview) to assess the health care provider and regulatory agency’s ability to comply with State and Federal statutes and regulations.
  • Maintain the quality assurance plan.
  • Train the survey team on quality assurance processes and procedures, including documentation of deficiencies.
  • Develop and maintain user documentation for external use as needed.
  • Conduct quality improvement activities such as pre-service and in-service training, in field based experiential learning, pre-exit survey coaching, individual coaching and thorough inter-observer reliability trials with individual surveyors.
  • Conduct internal evaluation of deficiency reports for accuracy and consistency of results.
  • Coordinate and lead the review of deficiency statements and monitor revisions to survey reports.
  • Ensure deficiency reports are delivered to customers on time which includes working with administrative staff to ensure timely delivery.
  • Provide customers with complete deficiency reports written in accordance with the Principles of Documentation and work with customers to ensure any required revisions are completed on time.
  • Monitor inter-rater reliability among the survey team.
  • Ensure consistency of application of procedures.
  • Compile data for annual project reporting in the areas of survey workload and adherence to project deliverable schedules.
  • Participate in assignments to monitor resident care in the event of surveyor or other emergencies.
  • Prepare clear and concise reports and be prepared to testify regarding survey findings.
  • Perform all activities in a manner that is sensitive to, and respectful of all internal and external customers, and project professionalism in appearance and demeanor.
  • Foster behavior, which is consistent with teamwork, quality performance, respect for the individual, dependability, empowerment and responsiveness.
  • Effectively utilize technology (computers, internet, email, faxes, copiers, etc.) in performing assigned duties.


To apply, click here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=faf129fd-025f-4483-830e-9e6d6166e342&ccId=19000101_000001&jobId=381466&source=CC2&lang=en_US



Qualifications

Physical/Travel Requirements:

  • Must be able to lift 25 lbs.
  • Must be able to climb stairs and ladders.
  • Must be able to travel up to 50 percent of work time.
  • Must be able to work in settings with infectious diseases.

QUALIFICATIONS AND EXPERIENCE:

  • A Bachelor’s degree in nursing, management or other healthcare related field is required.
  • Must maintain current licensure to practice in field of study.
  • At least five years experience in a position of responsibility in the field of long-term care, related directly to the geriatric population.
  • Experience in accrediting or certifying facilities that serve the residents of long-term care facilities.
  • Ability to lead teams of professionals with varying backgrounds in clinical and technical disciplines to perform a variety of tasks.
  • Demonstrated experience in teaching, coaching, and mentoring employees.
  • Demonstrated verbal and written skills with attention to detail.
  • Demonstrated professional history as a team builder and team player.
  • Demonstrated history of, and possess the knowledge, skills and abilities, to conduct Federal surveys, complaints investigations and respond to crisis situations in accordance with Federal laws, regulations, guidelines, the State Operations’ Manual (SOM) and protocols established by the Federal government for the performance of such operations.
  • Demonstrated history of independent decision-making skills to direct and effectively manage the survey process, ability to set priorities independently and collectively, ability to openly discuss conflicts/controversy, and ability to seek assistance when appropriate to make decisions and resolve conflicts. Must successfully complete the CMS Long Term Care Basic Training and pass the Survey Minimum Qualifications Test (SMQT).
  • Possess evidence of current education regarding the standards of practice in nursing and in long term care.
  • U.S. Citizenship is required for this position.